Let's say you're using the Step 1 Qmax and you don't pass the Step 1 exam. We will extend your Step 1 Qmax subscription for the same length of time as the original subscription, if you meet these criteria. (E.g. a 12 month Till You Pass subscription would be extended another 12 months)
1. Your subscription was current within 7 days of your test date.
2. You submit a copy of your failing score and your NBME scheduling permit for that test.
3. You submit a copy of the scheduling permit for your re-take exam.
If you take advantage of our Pass the Boards guarantee, you have the choice of keeping your test histories or erasing them so you can start "from scratch."
For details, please see our Terms and Conditions.